Refund policy

We want you to love what you ordered, whether it's a dress for a milestone photoshoot or a nursing essential you'll use every day. If something isn't right, here's how we'll make it right.

30-Day Returns

You can request a return within 30 days of delivery. To be eligible, items must be:

Unworn, unwashed, and unused, apart from trying them on
In original condition, with all tags attached
Returned with original packaging where possible

How to Start a Return

Please email hello@milkingmommas.com with your order number and the item or items you'd like to return. Our products ship from different fulfillment partners, so do not send items back without contacting us first. We'll reply with the correct return address and instructions. Returns sent to any other address, or without approval, may not be accepted or refunded.

Exchanges

Need a different size? Email us and we'll help. The fastest way is usually to return the original item and place a new order for the size you need, so you get the new item quickly. Some of our styles use Asian sizing, so please check the size chart and fit notes on each product page before ordering.

Items We Can't Accept for Return

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Intimates, nursing bras, underwear, and postpartum undergarments
Nursing pads, pumping accessories that have been opened, and other personal-care items
Items marked as Final Sale at the time of purchase
Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery. Include your order number and a clear photo of the item and its packaging. We'll send a replacement or issue a full refund, including shipping. In most cases, you won't need to send the item back.

Return Shipping

Change of mind or sizing: Return shipping is paid by you, and original shipping charges are non-refundable. We recommend using a trackable shipping service, because we can't refund items that don't reach the return address.
Our mistake or a damaged or defective item: We cover everything.

Refunds

After your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within [5] business days. Depending on your bank or card provider, it may take another 5 to 10 business days to appear on your statement. If you used a discount code, the refund will be the amount you actually paid.

Lost or Delayed Packages

If your tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 7 days. We'll work with the carrier to help locate it. If your order is significantly delayed beyond the estimated delivery window, reach out and we'll look into it right away.

Canceling an Order

Orders are processed quickly. If you need to cancel, email us within [12] hours of placing your order. After an order has been processed, it can't be canceled, but it can be returned under this policy.