Shipping policy

We know that when you're expecting, nursing, or pumping, waiting on something you need isn't fun. Here's exactly what to expect after you place your order.

Where We Ship

We currently ship to addresses within the United States, including [Alaska and Hawaii]. [We are unable to ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.] We do not currently offer international shipping.

Processing Time

Orders are processed within [1–3] business days (Monday through Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day. During sales, launches, and the holiday season, processing may take slightly longer, and we'll let you know if a delay affects your order.

Delivery Time

After your order ships, standard delivery typically takes [3–7] business days. Your total estimated time from order to doorstep is about [4–10] business days.

Delivery times are estimates provided by our carriers and are not guaranteed. Weather, carrier volume, and peak seasons can sometimes cause delays.

Shipping Rates

Standard shipping: [$8 / calculated at checkout]
Free standard shipping: on orders over [$100]

Your final shipping cost is always shown at checkout before you pay.

Fulfillment and Split Shipments

Our products ship from trusted fulfillment partners across the United States. If you order more than one item, your order may arrive in separate packages on different days. You won't be charged extra for this, and you'll receive tracking for each package.

Order Tracking

When your order ships, you'll receive an email with your tracking number and link. If you haven't received tracking within [3] business days of placing your order, please check your spam folder, then reach out to us at hello@milkingmommas.com.

Shipping Delays

If we can't ship your order within the timeframe stated above, we'll email you with an updated estimate. You can then choose to wait or cancel your order for a full refund.

Address Accuracy and Changes

Please double-check your shipping address at checkout. If you notice a mistake, email us within [12] hours of placing your order and we'll do our best to update it before it's processed. Once an order has been processed, we can't change the address.

We aren't responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we'll contact you. You can either have it reshipped, with an additional shipping charge, or receive a refund for the item, minus original shipping costs.

Lost, Stolen, or Missing Packages

If your tracking shows your order as delivered but you can't find it:

Check around your home, mailbox, and with neighbors
Look for a delivery notice from the carrier
Contact your local post office or carrier

If it still hasn't turned up, email us within 7 days of the delivery date. Include your order number, and we'll work with the carrier to help locate it.

If your tracking hasn't updated in [7] business days, or your package appears stuck in transit, reach out and we'll investigate right away.

Damaged Items

If your order arrives damaged, please email us within 7 days of delivery with your order number and a photo of the item and its packaging. Our Refund Policy explains how we'll make it right.